Privacy Policy rm34 – Full Commitment to Protecting the Personal Data of Every Malaysian Member

Rm34 collects various categories of personal information from members in order to provide a secure, legally compliant, and high-quality service. The following are the categories of data we collect:

• Identity Information: Full name, date of birth, national identification card or passport number (for identity verification as required by compliance law), and images of identification documents where requested.
• Contact Information: Your email address, Malaysian mobile number, and residential address.
• Financial Information: E-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay), DuitNow information, bank account numbers used for FPX via Maybank2u or CIMB Clicks, and the history of deposit and withdrawal transactions at rm34.
• Gaming Information: Game history, bet amounts, wins and losses, favourite games, session duration, and rm34 platform usage patterns.
• Technical Information: IP address, browser type, device operating system, screen resolution, log data, and information about how you interact with the rm34 website.
• Communication Details: Records of communications between you and the rm34 support team, including live chat transcripts, emails, and any complaints or enquiries you have submitted.
• Cookie Information: Your cookie preferences, session data, and information collected via website tracking technologies to enhance your rm34 user experience.

Rm34 uses collected personal data solely for legitimate and stated purposes. The following outlines the primary purposes for which your data is used at rm34:

• Processing your rm34 account registration, verifying your identity, and managing your account on an ongoing basis.
• Processing deposits and withdrawals in Malaysian Ringgit (MYR) securely and accurately via your preferred payment method.
• Allows you to access and play the games available on the rm34 platform, including slots, Live Casino, and table games.
• Sending important account-related notifications – including transaction confirmations, security alerts, and significant updates to our terms.
• Fulfilling legal compliance obligations, including identity verification (KYC — Know Your Customer) and anti-money laundering (AML) requirements.
• Providing effective customer support and resolving any complaints or enquiries you submit to rm34.
• Analysing platform usage patterns to enhance the user experience, improve games, and develop new features that are relevant to Malaysian players.
• Detecting and preventing fraud, account misuse, or activities that violate rm34's Terms & Conditions.
• With your consent, sending you information about rm34's latest promotions, bonuses, and special offers that may be of interest to you.

Rm34 does not sell members' personal data to any party. However, there are limited situations where we may need to share certain information with carefully selected third parties:

• Payment Processors: E-wallet and banking service providers (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX) receive only the minimum transaction information necessary to process your deposits and withdrawals in MYR. All such providers are bound by strict confidentiality agreements with rm34.
• Technical Service Providers: Companies that assist rm34 in operating the platform — such as cloud service providers, gaming software providers, and cybersecurity service providers — may access the minimum data necessary to carry out their functions, all of which is subject to strict data protection agreements.
• Regulatory Bodies and Authorities: rm34 may be required to disclose information to gambling licence regulatory bodies, anti-money laundering authorities, or law enforcement agencies where mandated by applicable law.
• Identity Verifier: To meet KYC requirements, rm34 may engage recognised and certified third-party identity verification services. These services are governed by their own privacy policies, which comply with international standards.
• Rm34 will never disclose your personal data to advertisers, data brokers, or any commercial party for marketing purposes under any circumstances.

Protecting members' personal data is rm34's highest technical priority. We implement multiple layers of security to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All data transmitted between your device and rm34's servers is fully encrypted using the latest Transport Layer Security (TLS) protocol — the same standard adopted by leading financial institutions in Malaysia.
• Encrypted Data Storage: Sensitive data stored in rm34's databases is encrypted at rest using industry-recognised encryption algorithms. Member passwords are never stored in plain text — they are processed through an irreversible cryptographic hashing function.
• Access Controls: Access to member data within rm34's internal systems is restricted solely to staff who require it to perform their duties. Our role-based access control (RBAC) system ensures that no one can access data beyond the scope of their responsibilities.
• 24/7 Monitoring: rm34's security systems are continuously monitored around the clock by our dedicated cybersecurity team to detect any unusual activity or unauthorised access attempts.
• Regular Security Testing: rm34 conducts regular penetration testing and security audits carried out by independent, certified third parties to identify and address any security vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): rm34 offers and actively encourages the use of two-factor authentication for all member accounts as an additional layer of protection against unauthorised access.

Rm34 retains members' personal data only for as long as necessary for the purpose it was collected, or as required by applicable law:

• Active account data is retained for the duration that the account remains active and in use by the rm34 member.
• Following account closure, rm34 retains data required for legal compliance, dispute resolution, and fraud prevention for the period prescribed by applicable law — typically between 5 and 7 years.
• Financial transaction records (deposits and withdrawals in MYR) are retained in accordance with applicable Malaysian accounting and tax legislation.
• Game history data is retained for as long as necessary for dispute resolution purposes — typically 12 months from the date of the relevant game.
• Communication data with the rm34 support team is retained for 24 months for service quality and dispute resolution purposes.
• Once the retention period has expired or upon a valid member request, rm34 will securely delete or anonymise the relevant data in accordance with established procedures.

Rm34 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below is an explanation of how we use these technologies:

• Essential Cookies: Cookies required for the basic functionality of the rm34 website – such as maintaining your login session and language preferences. These cookies cannot be disabled without affecting core platform functions.
• Performance Cookies: Used to collect information on how members use rm34 — pages visited, time spent, and any errors encountered. This data helps us improve platform performance and usability.
• Functional Cookies: Enables rm34 to remember your preferences and settings for a more personalised experience – including your favourite games, last betting settings, and display preferences.
• Session Cookies: Session cookies that are automatically deleted when you close your browser. Used to maintain your active playing session on rm34.
• You can control and manage cookies through your browser settings. However, disabling certain cookies may affect your experience on rm34.
• Rm34 does not use tracking cookies for third-party advertising or marketing purposes.

As an rm34 member, you hold the following privacy rights, which you may exercise at any time by contacting the rm34 support team:

• Right of Access: You have the right to request a copy of all personal data rm34 holds about you. This request will be processed within 30 days of receipt.
• Right to Rectification: If you find that any of your personal data held by rm34 is inaccurate or incomplete, you have the right to request a correction promptly.
• Right to Erasure: Under certain circumstances, you have the right to request that rm34 erase your personal data – subject to any retention obligations required by law. Valid requests will be fulfilled within a reasonable timeframe.
• Right to Restriction of Processing: You may request that rm34 restrict how we process your personal data in certain circumstances — for example, while an investigation into the accuracy of disputed data is ongoing.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for portability to another service provider of your choice.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Requests will be acted upon immediately.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.

• Rm34 services are strictly for individuals aged 18 and above. rm34 does not provide services to minors and does not knowingly collect personal data from anyone under the age of 18.
• Rm34 carries out an age verification process at registration to ensure that only adults are able to access our platform.
• Should rm34 discover that personal data has been inadvertently collected from a minor, we will take immediate steps to delete that data and close the account in question.
• Parents or guardians who discover that a minor has registered an rm34 account are urged to contact the rm34 support team immediately at [email protected] so that prompt action can be taken.
• Rm34 cooperates fully with authorities and child protection organisations in addressing any issues related to underage individuals accessing online gambling platforms.

• Rm34 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we operate our services.
• When material changes are made to this Privacy Policy, rm34 will notify members via their registered email address or through a prominent notice on the rm34 homepage at least 14 days before the changes take effect.
• The "Updated" date shown at the top of this page reflects the date of the latest version of this Privacy Policy. Please check this page periodically to stay informed of rm34's current privacy practices.
• Continued use of rm34's services after an amended Privacy Policy takes effect will be deemed acceptance of the changes.
• If you do not agree with the amended Privacy Policy, you have the right to close your rm34 account and request deletion of your data in accordance with the procedure set out in Section 7 above.

If you have any questions, concerns, or complaints regarding rm34's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the rm34 website. The fastest way to get privacy-related assistance.
• Privacy Email: [email protected] – Please include "Privacy Enquiry" in your email subject line for faster processing. We aim to respond within 48 hours.
• Support Languages: The rm34 support team can handle privacy enquiries in both Bahasa Malaysia and English.
• Rm34 takes every privacy-related complaint seriously and will conduct a thorough investigation for each reported case.
• If you are dissatisfied with rm34's response to your privacy complaint, you have the right to escalate the matter to the relevant regulatory authority under applicable Malaysian law.